We develop AI assistants for public institutions: citizen and business guidance, structured application preparation and internal knowledge access. We define sources, data requirements and review points with your responsible team.
TalBot for IHK Berlin: developing an assistant to help employers understand international recruitment and reach the right support.
The journey with Drift01 → 05
From a defined problem to a working service.
Explore each stage to see the work, the deliverable and the decision it supports. We agree the scope before work begins.
01
Start with a problem your team can define.
We map the current process with the people doing it: repeated work, exceptions and the points where professional judgement is essential. Then we select a bounded first implementation.
What you receive
A workflow map and project scope, with the intended outcome, responsibilities and success criteria.
The decision at this stage
Agree what the first implementation will and will not do.
02
Make the data and review requirements explicit.
We identify which information is needed, who may access it and where human review belongs. Hosting, retention and supplier arrangements are assessed with your relevant reviewers.
What you receive
A proposed data flow, access and retention requirements, plus a review and escalation plan for the defined scope.
The decision at this stage
Your legal, data protection, IT and procurement reviewers assess the proposal.
03
Give the system a defined source of truth.
We prepare the approved knowledge and build the agreed workflow around it. Missing information and uncertain requests have a route back to your team.
What you receive
A working prototype using the agreed sources, with visible handovers and the integrations included in the scope.
The decision at this stage
Review the prototype with the people who will use and supervise it.
04
Find the failures before a wider rollout.
Together, we choose representative and difficult cases. We test answers, incomplete information, escalation and data handling against the agreed criteria.
What you receive
Documented test results, unresolved issues and a recommendation on readiness for a controlled pilot.
The decision at this stage
Decide whether the evidence supports a pilot or more work is needed.
05
Give your team a service they can oversee.
We support the agreed pilot, staff handover and review process. We use observed performance to decide what should change before the scope grows.
What you receive
An operating handover, named responsibilities and the monitoring and maintenance arrangements agreed for the engagement.
The decision at this stage
Approve the next rollout step when your requirements are met.
01 / 05
Choose where AI fitsQualify → Resolve
Across the service journey.
Begin with the workflow that matters to your team. Qualify and Onboard can be scoped for implementation. Assess and Resolve are in development.
Implementation
Qualify
Help people identify the relevant service using approved information. Route individual or uncertain questions to your team.
We select one public-facing service or internal workflow with its responsible team. Together we define approved sources, data requirements, review and escalation points, and test criteria. Your organisation retains responsibility for procurement, internal approval and the decision to begin a controlled pilot.
Where will our data go?+
We define that with you before implementation. The deployment, providers, retention and access arrangements must fit the agreed use case and your organisation’s requirements.
Who makes professional decisions?+
Your responsible professionals retain judgement. We define which actions need review, where requests are escalated and who may approve the next step.
Can you support procurement and internal approval?+
We make scope, data flows, responsibilities and acceptance criteria concrete so your reviewers can assess the project. Your organisation remains responsible for its approval and procurement process.
Do we need to buy Drift Studio?+
No. A capacity project can stand on its own. We agree the first workflow and implementation scope with you.
Start with the change you want to make
Let’s find your starting point.
Tell Nia about the service or internal process you want to improve and what your organisation needs to move it forward.