We develop and implement conversational AI for your law firm: identify suitable enquiries, collect information and documents, and support casework. Your legal knowledge and professional judgement shape the process.
Drift-ai.org is our own public-interest initiative, connecting migration information with independent lawyers. It informs how we think about the journey from a person’s first question to professional support.
The journey with Drift01 → 05
From a defined problem to a working service.
Explore each stage to see the work, the deliverable and the decision it supports. We agree the scope before work begins.
01
Start with a problem your team can define.
We map the current process with the people doing it: repeated work, exceptions and the points where professional judgement is essential. Then we select a bounded first implementation.
What you receive
A workflow map and project scope, with the intended outcome, responsibilities and success criteria.
The decision at this stage
Agree what the first implementation will and will not do.
02
Make the data and review requirements explicit.
We identify which information is needed, who may access it and where human review belongs. Hosting, retention and supplier arrangements are assessed with your relevant reviewers.
What you receive
A proposed data flow, access and retention requirements, plus a review and escalation plan for the defined scope.
The decision at this stage
Your legal, data protection, IT and procurement reviewers assess the proposal.
03
Give the system a defined source of truth.
We prepare the approved knowledge and build the agreed workflow around it. Missing information and uncertain requests have a route back to your team.
What you receive
A working prototype using the agreed sources, with visible handovers and the integrations included in the scope.
The decision at this stage
Review the prototype with the people who will use and supervise it.
04
Find the failures before a wider rollout.
Together, we choose representative and difficult cases. We test answers, incomplete information, escalation and data handling against the agreed criteria.
What you receive
Documented test results, unresolved issues and a recommendation on readiness for a controlled pilot.
The decision at this stage
Decide whether the evidence supports a pilot or more work is needed.
05
Give your team a service they can oversee.
We support the agreed pilot, staff handover and review process. We use observed performance to decide what should change before the scope grows.
What you receive
An operating handover, named responsibilities and the monitoring and maintenance arrangements agreed for the engagement.
The decision at this stage
Approve the next rollout step when your requirements are met.
01 / 05
Choose where AI fitsQualify → Resolve
Across the life of a case.
Begin with the workflow that matters to your team. Qualify and Onboard can be scoped for implementation. Assess and Resolve are in development.
Implementation
Qualify
Help people understand whether your firm handles their issue. Route suitable enquiries and escalate questions that need legal judgement.
The scope can cover suitable enquiries, client information and documents, preparation for professional review and follow-up steps. Qualify and Onboard can be scoped for implementation. Assess and Resolve are in development. We agree the first workflow and the points requiring legal review with your firm.
How does an AI implementation project begin?+
We start with one defined workflow, your approved knowledge and the people responsible for it. Together we establish scope, data requirements, review points and test criteria before building a prototype. A controlled pilot follows only when your responsible team approves it.
Where will our data go?+
We define that with you before implementation. The deployment, providers, retention and access arrangements must fit the agreed use case and your organisation’s requirements.
Who makes professional decisions?+
Your responsible professionals retain judgement. We define which actions need review, where requests are escalated and who may approve the next step.
Can you support procurement and internal approval?+
We make scope, data flows, responsibilities and acceptance criteria concrete so your reviewers can assess the project. Your organisation remains responsible for its approval and procurement process.
Do we need to buy Drift Studio?+
No. A capacity project can stand on its own. We agree the first workflow and implementation scope with you.
DRIFT / PRODUCT DEMOS
Qualify, Onboard, Assess and Resolve.
One example workflow across our four products.
Example: employment law
Qualify
01 / 04
Illustrative product demo
Understand the enquiry. Prepare the right next step.
The initial enquiry is collected through clear questions and organised for the next steps.
Illustrative product demo
Bring together information and documents.
The demo shows a defined workflow requesting documents, gathering information and preparing a file for the team.
In development · Concept demo
Prepare the lawyer’s review.
The concept shows the application of firm-specific rules and preparation of documents. Professional judgment stays with the firm.
In development · Concept demo
Support the next stages of casework.
The concept shows communication, follow-up questions and next steps after the lawyer’s approval.
Illustrative product demos using an employment-law case. We agree the specific workflows with your firm. The features shown are examples of product development.
Start with the change you want to make
Let’s find your starting point.
Tell Nia about your firm, the cases you want to take on and what is limiting your growth.